Refund policy

Refund & Return Policy – Naturélix

We want you to receive your Naturélix order in good condition.

Returns

Because our products are hair-care/cosmetic products, returns are accepted only in cases such as:

• Wrong product received
• Damaged product received
• Product received with a manufacturing/packaging defect

For hygiene and safety reasons, we generally cannot accept returns of products that have been opened or used, unless the issue concerns a verified product defect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, contact us within 48 hours of delivery.

Please provide:

• Order number
• Customer name
• Photos/videos of the package and product
• Description of the issue

We may request additional information to verify the claim.

Refunds

If your return/refund is approved, we will inform you of the available refund process.

For Cash on Delivery orders, we may request appropriate bank/e-wallet details where required to process an approved refund.

Non-Returnable Items

We generally do not accept returns for:

• Used products
• Opened products
• Products damaged after delivery due to customer handling
• Change-of-mind purchases
• Products without sufficient evidence of damage or defect