Privacy policy
At Naturélix, available at www.naturelix.pk, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order or interact with our website, we may collect:
- Full name
- Phone number
- Email address
- Delivery/billing address
- Order details
- Payment-related information
- Device and website usage information
- Information you voluntarily provide through WhatsApp, contact forms or customer support
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you regarding your order
- Confirm Cash on Delivery orders
- Provide customer support
- Process returns, refunds or exchanges
- Improve our website and products
- Prevent fraudulent or unauthorized transactions
- Send promotional messages when you have permitted us to do so
Sharing Your Information
We may share necessary information with trusted third-party service providers such as:
- Courier and delivery companies
- Payment providers
- Marketing and analytics services
- Customer-support platforms
We only share information necessary to provide these services.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic and support advertising/marketing activities.
Data Security
We take reasonable measures to protect your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices
You may contact us to ask about the personal information we hold about you or to request correction of inaccurate information, subject to applicable law.